[NCUC-EC] Fwd: [So-ac-sg-cleaders] Message from Krista Papac, Complaints Officer

[Renata Aquino Ribeiro]

Thanks for the response.

We could also set aside some time in Constituency Day (90min session)

I think our meeting with her would really be to understand more how
the office works and to build bridges

So newcomers onsite wouldn't be a problem.

But anyway, we have to make a collective decision

- Should we arrange this meeting

- If so, when?


Thanks



On Fri, Aug 3, 2018 at 6:06 PM, Michael Karanicolas
<mkaranicolas at gmail.com> wrote:
> Hi,
>
> I wouldn't be opposed to meeting with the Complaints Officer, but I don't
> think it should be part of our orientation session (which, I assume, is the
> session for newcomers - right?). I don't think the session will be
> sufficiently high interest for them.
>
> Rather, if we have a message for her, the ECs could meet with her directly -
> along with any other NCUCers who were interested in attending.
>
> Just my 2 cents,
>
> Michael
>
> On Fri, Aug 3, 2018 at 6:00 PM, Renata Aquino Ribeiro <raquino at gmail.com>
> wrote:
>>
>> Hi everyone
>>
>> Sending you this offer of a meeting in ICANN63. We could take some
>> time of our Orientation Session.
>>
>> What do you think?
>>
>>
>> ---------- Forwarded message ----------
>> From: David Olive <david.olive at icann.org>
>> Date: Fri, Aug 3, 2018 at 5:41 PM
>> Subject: [So-ac-sg-cleaders] Message from Krista Papac, Complaints Officer
>> To: "so-ac-sg-cleaders at icann.org" <so-ac-sg-cleaders at icann.org>
>> Cc: Krista Papac <krista.papac at icann.org>
>>
>>
>> Dear Community Leaders:
>>
>>
>>
>> The Complaints Office has been in operation for over one-year now. In
>> that time, we’ve had a number of successes that have resulted in the
>> ICANN org making impactful changes, which I would like to share with
>> you. ICANN63 in Barcelona presents a great opportunity for me to come
>> talk to your groups to share statistical results, identified trends,
>> and concrete examples of where the org has made improvements. This
>> would also be a good time to talk to me about issues your groups may
>> be experiencing and to discuss possible paths for resolution.
>>
>>
>>
>> I know that SO/AC schedules are often limited during ICANN meetings,
>> but I believe this information would be interesting to your groups. If
>> you’re interested, I’d be happy to come discuss at a date and time
>> that is convenient for you. For those who have a scheduling slot to
>> discuss Complaints Office results, please email me at
>> krista.papac at icann.org so we can coordinate scheduling. If your group
>> does not have an open scheduling slot during ICANN63, I’m also
>> available to schedule a webinar after the meeting.
>>
>>
>>
>> Lastly, I wanted to make you and your stakeholders aware that I will
>> have office hours during ICANN63. These are available for anyone
>> interested in a one-on-one meeting. These one-on-one meetings with the
>> Complaints Officer are often not used to “submit a complaint,” but
>> instead used to discuss an issue someone is having and for me to
>> provide them with options and guidance as to how they may want to
>> address it. Anyone interested in setting up a meeting with me can
>> email complaints at icann.org, and I will work with them to get something
>> scheduled.
>>
>>
>>
>> I look forward to seeing those of you attending ICANN63 in the coming
>> weeks.
>>
>>
>>
>> Kind regards,
>>
>> Krista Papac
>>
>> Complaints Officer
>>
>> ICANN
>>
>> +1 310 578 8937
>>
>> 12025 Waterfront Avenue, Suite 300
>>
>> Los Angeles, CA 90094
>>
>> www.icann.org
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> David A. Olive  | Senior Vice President
>>
>> Policy Development Support
>> ICANN | Internet Corporation for Assigned Names and Numbers
>>
>> 801 17th Street NW, Suite 400 | Washington, DC 20006
>>
>>
>>
>>
>>
>>
>> _______________________________________________
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>> So-ac-sg-cleaders at icann.org
>> https://mm.icann.org/mailman/listinfo/so-ac-sg-cleaders
>>
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>>
>