[NCUC E-team] [OT] Adobe Connect on Linux

[William Drake]

Hi

Nathalie Peregrine <nathalie.peregrine at icann.org> is the staffer who usually organizes our Adobe.  She’s not a techie but can connect you to a relevant staffer if she’s unable to help.

Best

Bill
 
On Jan 29, 2014, at 10:24 PM, Pranesh Prakash <pranesh at cis-india.org> wrote:

> Dear all,
> I'm sorry this is off-topic, but I could really do with some help.
> 
> According to Adobe Connect's support page,[1] it is supported on Linux:
> 
>> Linux
>>    Ubuntu 11.04, 12.04; Red Hat Enterprise Linux 6; OpenSuSE 11.3
>>    No Add-in support for Linux. Users on Linux can attend meetings in the browser.*
>>    Mozilla Firefox
>>    Adobe Flash Player 10.3+ (11.2+ recommended)
> 
> I'm currently on Ubuntu 13.10, and have Adobe Flash Plugin v11.2.202.335.
> 
> Since Firefox is supported, I've tried with Firefox (v26.0).  (And just to be doubly sure, I've also tried with Chromium.)
> 
> Yet, after I reach this page, it doesn't progress further:
> https://icann.adobeconnect.com/ccwg/?launcher=false&disclaimer-consent=true
> 
> The blue bar reaches 100%, says "Connecting...", and then does nothing.  After around five-six minutes, I get this error:
> "The Meeting Room could not connect to the Adobe Connect Server. Please re-launch the Meeting Room, or refresh your browser to restore the connection."
> 
> The troubleshooting page says that I pass all the other tests, but fail the "Adobe Connect Add-in Test".
> 
> According to Adobe Connect's tech support page, I should need add-in support except if I want to share my screen or share documents.
> 
> Any suggestions?  Also, who in ICANN should I communicate with to fix this?
> 
> Regards,
> Pranesh
> 
> [1]: http://www.adobe.com/products/adobeconnect/tech-specs.html
> 
> -- 
> Pranesh Prakash
> Policy Director, Centre for Internet and Society
> T: +91 80 40926283 | W: http://cis-india.org
> -------------------
> Access to Knowledge Fellow, Information Society Project, Yale Law School
> M: +1 520 314 7147 | W: http://yaleisp.org
> PGP ID: 0x1D5C5F07 | Twitter: https://twitter.com/pranesh_prakash
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***********************************************
William J. Drake
International Fellow & Lecturer
  Media Change & Innovation Division, IPMZ
  University of Zurich, Switzerland
Chair, Noncommercial Users Constituency, 
  ICANN, www.ncuc.org
william.drake at uzh.ch (direct), wjdrake at gmail.com (lists),
  www.williamdrake.org
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