[NCUC E-team] [OT] Adobe Connect on Linux

[Pranesh Prakash]

Dear all,
I'm sorry this is off-topic, but I could really do with some help.

According to Adobe Connect's support page,[1] it is supported on Linux:

> Linux
>     Ubuntu 11.04, 12.04; Red Hat Enterprise Linux 6; OpenSuSE 11.3
>     No Add-in support for Linux. Users on Linux can attend meetings in the browser.*
>     Mozilla Firefox
>     Adobe Flash Player 10.3+ (11.2+ recommended)

I'm currently on Ubuntu 13.10, and have Adobe Flash Plugin v11.2.202.335.

Since Firefox is supported, I've tried with Firefox (v26.0).  (And just to be doubly sure, I've also tried with Chromium.)

Yet, after I reach this page, it doesn't progress further:
https://icann.adobeconnect.com/ccwg/?launcher=false&disclaimer-consent=true

The blue bar reaches 100%, says "Connecting...", and then does nothing.  After around five-six minutes, I get this error:
"The Meeting Room could not connect to the Adobe Connect Server. Please re-launch the Meeting Room, or refresh your browser to restore the connection."

The troubleshooting page says that I pass all the other tests, but fail the "Adobe Connect Add-in Test".

According to Adobe Connect's tech support page, I should need add-in support except if I want to share my screen or share documents.

Any suggestions?  Also, who in ICANN should I communicate with to fix this?

Regards,
Pranesh

 [1]: http://www.adobe.com/products/adobeconnect/tech-specs.html

-- 
Pranesh Prakash
Policy Director, Centre for Internet and Society
T: +91 80 40926283 | W: http://cis-india.org
-------------------
Access to Knowledge Fellow, Information Society Project, Yale Law School
M: +1 520 314 7147 | W: http://yaleisp.org
PGP ID: 0x1D5C5F07 | Twitter: https://twitter.com/pranesh_prakash
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 836 bytes
Desc: not available
URL: <http://lists.ncuc.org/pipermail/e-team/attachments/20140129/1993cc83/attachment.pgp>