Fwd: [PC-NCSG] Consumer trust: continued disagreement over the premise

[Alain Berranger]

Wendy said:

*"... but believe that the "trust"*
*metrics rely on a faulty premise, that gTLDs should be predictable,*
*rather than open to innovative and unexpected new uses."*

I agree with the usefulness and relevance of metrics that will capture the
degree of innovative and new uses of the gTLD platforms... even if it is
hard to make the link between trust and innovation... but find it as
interesting to also capture measures of predictability and reliability -
dimensions that also define trust for all users, innovative (the few) or
otherwise (the majority).

Of course finding measurable and reliable indicators of the former is much
more difficult that the latter. With all her expertise and academic saavy,
Wendy could probably suggest how to start developing those "innovative use"
metrics.

Alain

On Fri, Jul 20, 2012 at 4:04 PM, Nicolas Adam <nickolas.adam at gmail.com>wrote:

>  It's got my support.
>
> Nicolas
>
> On 19/07/2012 4:50 PM, Milton L Mueller wrote:
>
>  Wendy, ****
>
> I strongly endorse this statement and hope we can make it a NSCG-wide one.
> ****
>
> ** **
>
> Milton L. Mueller****
>
> Professor, Syracuse University School of Information Studies****
>
> Internet Governance Project****
>
> http://blog.internetgovernance.org ****
>
> ** **
>
> ** **
>
> ** **
>
> *From:* NCSG-Discuss [mailto:NCSG-DISCUSS at LISTSERV.SYR.EDU<NCSG-DISCUSS at LISTSERV.SYR.EDU>]
> *On Behalf Of *Robin Gross
> *Sent:* Thursday, July 19, 2012 11:50 AM
> *To:* NCSG-DISCUSS at LISTSERV.SYR.EDU
> *Subject:* [NCSG-Discuss] Fwd: [PC-NCSG] Consumer trust: continued
> disagreement over the premise****
>
> ** **
>
> Begin forwarded message:****
>
>
>
> ****
>
> *From: *Wendy Seltzer <wendy at seltzer.com>****
>
> *Subject: [PC-NCSG] Fwd: Consumer trust: continued disagreement over the
> premise*****
>
> *Date: *July 15, 2012 11:27:56 AM PDT****
>
> *To: *NCSG-Policy <PC-NCSG at ipjustice.org>****
>
> ** **
>
> I've written up my concerns with the "consumer metrics on trust" work.
> If others agree, we may want to lodge a formal NCSG objection.
>
> -------- Original Message --------
> Subject: Consumer trust: continued disagreement over the premise
> Date: Sun, 15 Jul 2012 12:05:19 -0400
> From: local Wendy <wendy at seltzer.org>
> To: Consumer CCI DT <gnso-consumercci-dt at icann.org>
>
> Hi Consumer Metrics team,
>
> I write because I continue to have strong disagreement with the "trust"
> metrics and their presentation. Since I have been unable to make the
> calls due to persistent scheduling conflicts, I wanted to spell out the
> concerns I discussed with several of you in Prague. I appreciate the
> work that has gone into the metrics, but believe that the "trust"
> metrics rely on a faulty premise, that gTLDs should be predictable,
> rather than open to innovative and unexpected new uses.
>
> The current draft mistakes a platform, a gTLD, for an end-product. A key
> value of a platform is its generativity -- its ability to be used and
> leveraged by third parties for new, unexpected purposes. Precisely
> because much innovation is unanticipated, it cannot be predicted for a
> chart of measures. Moreover, incentives on the intermediaries to control
> their platforms translate into restrictions on end-users' free
> expression and innovation.
>
> Just as we would not want to speak about "trust" in a pad of printing
> paper, on which anyone could make posters, and we don't ask a road
> system to interrogate what its drivers plan to do when they reach their
> destinations, I think we shouldn't judge DNS registries on their users'
> activities.
>
> ICANN's planned reviews of and targets for gTLD success should not
> interfere with market decisions about the utility of various offerings.
>
> In particular, I disagree with the second group of "trust" metrics, the
> " Measures related to confidence that TLD operators are fulfilling
> promises and complying with ICANN policies and applicable national
> laws:" namely,
> * Relative incidence of UDRP & URS Complaints; Relative incidence of
> UDRP & URS Decisions against registrant;
> * Quantity and relative incidence of intellectual property claims
> relating to Second Level domain names, and relative cost of overall
> domain name policing measured at: immediately prior to new gTLD
> delegation and at 1 and 3 years after delegation;
> * Quantity of Compliance Concerns w/r/t Applicable National Laws,
> including reported data security breaches;
> * Quantity and relative incidence of Domain Takedowns;
> * Quantity of spam received by a "honeypot" email address in each new gTLD;
> * Quantity and relative incidence of fraudulent transactions caused by
> phishing sites in new gTLDs;
> * Quantity and relative incidence of detected phishing sites using new
> gTLDs;
> * Quantity and relative incidence of detected botnets and malware using
> new gTLDs
> * Quantity and relative incidence of sites found to be dealing in or
> distributing identities and account information used in identity fraud; and
> * Quantity and relative incidence of complaints regarding inaccurate,
> invalid, or suspect WHOIS records in new gTLD
>
> Separately, I disagree with the targets for the "redirection,"
> "duplicates," and "traffic" measures. All of these presume that the use
> for new gTLDs is to provide the same type of service to different
> parties, while some might be used to provide different services to
> parties including existing registrants.
>
>
> --
> Wendy Seltzer -- wendy at seltzer.org +1 617.863.0613
> Fellow, Yale Law School Information Society Project
> Fellow, Berkman Center for Internet & Society at Harvard University
> http://wendy.seltzer.org/
> https://www.chillingeffects.org/
> https://www.torproject.org/
> http://www.freedom-to-tinker.com/
>
>
> --
> Wendy Seltzer -- wendy at seltzer.org +1 617.863.0613
> Fellow, Yale Law School Information Society Project
> Fellow, Berkman Center for Internet & Society at Harvard University
> http://wendy.seltzer.org/
> https://www.chillingeffects.org/
> https://www.torproject.org/
> http://www.freedom-to-tinker.com/
>
>
> _______________________________________________
> PC-NCSG mailing list
> PC-NCSG at ipjustice.org
> http://mailman.ipjustice.org/listinfo/pc-ncsg****
>
> ** **
>
>
>


--
Alain Berranger, B.Eng, MBA
Member, Board of Directors, CECI,
http://www.ceci.ca<http://www.ceci.ca/en/about-ceci/team/board-of-directors/>
Executive-in-residence, Schulich School of Business, www.schulich.yorku.ca
Treasurer, Global Knowledge Partnership Foundation, www.gkpfoundation.org
NA representative, Chasquinet Foundation, www.chasquinet.org
Chair, NPOC, NCSG, ICANN, http://npoc.org/
O:+1 514 484 7824; M:+1 514 704 7824
Skype: alain.berranger
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