IT Failure to Support GNSO Council Session on August 5

[Robin Gross]

Begin forwarded message:

> Dear members of the ICANN community,
>
> As many of you may know, ICANN is striving to provide greater  
> access to its GNSO Council meetings by allowing both Councilors and  
> other participants to view and listen to the proceedings via Adobe  
> Connect online.  Despite our best efforts to provide seamless  
> access, we failed to provide a complete service for yesterday’s  
> GNSO Council meeting and we know it was a tremendous disadvantage  
> for many of you.  I apologize to you on behalf of ICANN.  Due to a  
> failure of our IT Department to provide adequate redundancy we were  
> unable to offer the audio portion of the meeting.
>
> We will provide you with a full explanation of why the service  
> failed along with detailed information on the changes that will  
> ensure that we will not have this problem in future meetings.  I  
> will follow up with you as soon as I am satisfied that the proper  
> management controls are in place to prevent this failure in the  
> future.
>
> Thank you.
>
> Best regards,
>
> David Olive
> Vice President, Policy Development, ICANN
>
>




IP JUSTICE
Robin Gross, Executive Director
1192 Haight Street, San Francisco, CA  94117  USA
p: +1-415-553-6261    f: +1-415-462-6451
w: http://www.ipjustice.org     e: robin at ipjustice.org



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