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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">A rate increase for an already expensive service. July, can we get rid of this service now?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Amanda Hunt <andie@aghstrategies.com>
<br>
<b>Sent:</b> Saturday, September 30, 2023 11:45 AM<br>
<b>To:</b> Raphaël Beauregard-Lacroix <rbeauregardlacroix@gmail.com><br>
<b>Cc:</b> Mueller, Milton L <milton@gatech.edu>; Glandon, Andrea <andrea.glandon@icann.org>; AGH Strategies <billing@aghstrategies.com><br>
<b>Subject:</b> Upcoming Rate Increase<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p>Hi Raphaël,<o:p></o:p></p>
<p>The past few years have seen a lot of change, but two things that haven't are our support for your organization's tech needs and our billing rate. Unfortunately, our costs have gone up in this time, and we need to adjust our rates for the first time since
2016.<o:p></o:p></p>
<p>Our pricing will not go up overnight, but beginning January 1 our hourly rate will be $180. However, our monthly rates for our support plans offer a sizable discount compared to the hourly rate for the hours included in the plan. In addition, we have a
number of benefits for each level.<o:p></o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0">
<thead>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" align="center" style="text-align:center"><b> <o:p></o:p></b></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" align="center" style="text-align:center"><b>Essentials<o:p></o:p></b></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" align="center" style="text-align:center"><b>Core<o:p></o:p></b></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" align="center" style="text-align:center"><b>Plus<o:p></o:p></b></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" align="center" style="text-align:center"><b>Premium<o:p></o:p></b></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" align="center" style="text-align:center"><b>Custom<o:p></o:p></b></p>
</td>
</tr>
</thead>
<tbody>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><strong>Price per month</strong><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">$170<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">$410<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">$675<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">$1,350<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">Contact for details<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><strong>Included hours of support, training or development</strong><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">1 hour per month<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">3 hours per month<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">5 hours per month<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">10 hours per month<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">125+ hours per year<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><strong>Monthly price per additional included hour in plan</strong><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">$150<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">$140<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">$135<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">$135<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">Contact for details<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><strong>Phone support</strong><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-family:"Segoe UI Symbol",sans-serif">✔</span><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-family:"Segoe UI Symbol",sans-serif">✔</span><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-family:"Segoe UI Symbol",sans-serif">✔</span><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-family:"Segoe UI Symbol",sans-serif">✔</span><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-family:"Segoe UI Symbol",sans-serif">✔</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><strong>Email support</strong><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-family:"Segoe UI Symbol",sans-serif">✔</span><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-family:"Segoe UI Symbol",sans-serif">✔</span><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-family:"Segoe UI Symbol",sans-serif">✔</span><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-family:"Segoe UI Symbol",sans-serif">✔</span><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-family:"Segoe UI Symbol",sans-serif">✔</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><strong>One-hour strategy meeting on pain points and ideas for growth</strong><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">Billed time, upon request<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">1 included per calendar year<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">2 included per calendar year<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">4 included per calendar year<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">Contact for details<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><strong>Free registrations for public training programs</strong><o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"> <o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">1<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">2<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">4<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal">4+<o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p>You are currently on the Essentials plan with one extra hour included. Please let us know if you would like to switch plans, which can be changed for an upcoming month at any time, or if there are other ways we can help.<o:p></o:p></p>
<p>Thanks,<o:p></o:p></p>
<p>Andie<o:p></o:p></p>
<p><br>
--<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal">Amanda "Andie" Hunt<br>
AGH Strategies<br>
(202) 248-6400 phone<br>
(202) 521-1363 fax<o:p></o:p></p>
</div>
<p class="MsoNormal"><a href="http://aghstrategies.com" target="_blank">aghstrategies.com</a><o:p></o:p></p>
</div>
<p class="MsoNormal"><img border="0" width="1" height="1" style="width:.0069in;height:.0069in" id="_x0000_i1025" src="http://url1789.aghstrategies.com/wf/open?upn=n3KRQHC02xd1EiymbWdIPEz7VfW2GSdT5SVBVroWHwKwhcSOWG0FCwx5L2GE3LjWd8Kh8YXxDMg7HPQFxWty7PSYNeI0L-2FyeY498UxewoAM5z-2F8UZChjGN5oj7CvCgg4r-2FS0eBbcGXmikObo-2Fn49-2F8f-2FLOlOQHka0bnQ7MAzifwsy7BNEGYyb0AyjIRV1qiglAyGzR94AbD0aCM06lPNfH0xLYrtcwPqSpFkQoO9VSE-3D"><o:p></o:p></p>
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