<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Many people say they hate the website but don’t tell staff why and what they could do about it….<br><div><br><div>Begin forwarded message:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; color:rgba(0, 0, 0, 1.0);"><b>From: </b></span><span style="font-family:'Helvetica';">Glen de Saint Géry <<a href="mailto:Glen@icann.org">Glen@icann.org</a>><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; color:rgba(0, 0, 0, 1.0);"><b>Subject: </b></span><span style="font-family:'Helvetica';"><b>Reminder GNSO Web-Site SurveyDate: </b><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; color:rgba(0, 0, 0, 1.0);"><b>Date: </b></span><span style="font-family:'Helvetica';">January 11, 2014 at 12:41:31 AM GMT+1<br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; color:rgba(0, 0, 0, 1.0);"><b>To: </b></span><span style="font-family:'Helvetica';">Rafik Dammak <<a href="mailto:rafik.dammak@gmail.com">rafik.dammak@gmail.com</a>>, William Drake <<a href="mailto:william.drake@uzh.ch">william.drake@uzh.ch</a>>, "marie-laure Lemineur (<a href="mailto:mllemineur@gmail.com">mllemineur@gmail.com</a>)" <<a href="mailto:mllemineur@gmail.com">mllemineur@gmail.com</a>><br></span></div><br><div><div lang="FR" link="blue" vlink="purple" style="font-family: Verdana; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div class="WordSection1" style="page: WordSection1;"><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><o:p> </o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 12pt; font-family: Arial, sans-serif;"><a href="http://gnso.icann.org/en/announcements/announcement-10jan14-en.htm" style="color: purple; text-decoration: underline;">http://gnso.icann.org/en/announcements/announcement-10jan14-en.htm</a><o:p></o:p></span></div><h1 style="margin-right: 0cm; margin-left: 0cm; font-size: 24pt; font-family: 'Times New Roman', serif; font-weight: bold;"><span lang="EN-US" style="font-size: 12pt; font-family: Arial, sans-serif;">GNSO Web-Site SurveyDate: <o:p></o:p></span></h1><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span class="date-display-single"><span lang="EN-US" style="font-size: 12pt; font-family: Arial, sans-serif;">10 January 2014</span></span><span lang="EN-US" style="font-size: 12pt; font-family: Arial, sans-serif;"><o:p></o:p></span></div><p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif;"><span lang="EN-US" style="font-family: Arial, sans-serif;">In May of 2012, the GNSO Policy Team, in partnership with ICANN's Web Team, launched a new theme and information structure for the GNSO website. The primary goal of that initiative was to improve the information architecture of the web site and to better align the documentation of GNSO Council activities with other community operations on the site.<span class="Apple-converted-space"> </span></span><span lang="FR-BE" style="font-family: Arial, sans-serif;">Key new features included:<o:p></o:p></span></p><ul type="disc" style="margin-bottom: 0cm;"><li class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 12pt; font-family: Arial, sans-serif;">More clarity regarding the activities of the GNSO community, the GNSO Council and its Working Groups<o:p></o:p></span></li><li class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 12pt; font-family: Arial, sans-serif;">Quick access to active projects and an archive of past GNSO Council efforts<o:p></o:p></span></li><li class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 12pt; font-family: Arial, sans-serif;">Better descriptions of the current GNSO organizational structures including archives of its various structures from the formative years of the GNSO as it transitioned from the DNSO (note, documentation of past efforts is still under way)<o:p></o:p></span></li><li class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 12pt; font-family: Arial, sans-serif;">Web site integration with myICANN for pushing (RSS) change notifications<o:p></o:p></span></li></ul><p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif;"><span lang="EN-US" style="font-family: Arial, sans-serif;">So far, the site has experienced nearly 26,000 visits (130/day on avg.) with just over 15,000 being unique visitors. On average, users tend to visit 2.5 pages -- for an average duration of nearly three minutes. Approximately 30% of the traffic is from outside the United States.<o:p></o:p></span></p><p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif;"><span lang="EN-US" style="font-family: Arial, sans-serif;">While we've been collecting a good bit of data about how often the improved site is visited (e.g., Google analytics, etc.), we now want to gather direct community feedback from you on how effective the site is proving to be, so that we can determine what further improvements are desirable and achievable.<o:p></o:p></span></p><p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif;"><span lang="EN-US" style="font-family: Arial, sans-serif;">We've developed the following survey to provide a structured method to collect your input. The survey is designed to take no longer than ten minutes to complete – even if you choose to expand your responses with additional text – which we hope you'll do!. After the survey closes in December, we will collate and analyze the results and publish a report for GNSO leadership review. Depending on the feedback collected, that report may include recommendations for future enhancement.<o:p></o:p></span></p><p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif;"><span lang="EN-US" style="font-family: Arial, sans-serif;">If you are interested in being contacted by us for further discussion and/or feedback regarding your survey responses, please email the GNSO Policy Team at<span class="Apple-converted-space"> </span></span><span lang="FR-BE" style="font-family: Arial, sans-serif;"><a href="mailto:policy-staff@icann.org" style="color: purple; text-decoration: underline;"><span lang="EN-US">policy-staff@icann.org</span></a></span><span lang="EN-US" style="font-family: Arial, sans-serif;">.<o:p></o:p></span></p><p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif;"><span lang="EN-US" style="font-family: Arial, sans-serif;">Please follow this link for the survey:<span class="Apple-converted-space"> </span></span><span lang="FR-BE" style="font-family: Arial, sans-serif;"><a href="https://www.surveymonkey.com/s/3WBSFFK" style="color: purple; text-decoration: underline;"><span lang="EN-US">https://www.surveymonkey.com/s/3WBSFFK</span></a></span><span lang="EN-US" style="font-family: Arial, sans-serif;"><o:p></o:p></span></p><p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif;"><span lang="EN-US" style="font-family: Arial, sans-serif;">The Survey closes on 31 January 2014 @ 23:59 UTC.<o:p></o:p></span></p><p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif;"><span lang="EN-US" style="font-family: Arial, sans-serif;">Thanks very much for taking the time to give your feedback. We look forward to reading your views and learning from your experiences with the site.<o:p></o:p></span></p><p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif;"><span lang="EN-US" style="font-family: Arial, sans-serif;">Best regards,<br>The GNSO Policy Team<o:p></o:p></span></p><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 12pt; font-family: Arial, sans-serif;"> </span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="EN-US" style="font-size: 12pt; font-family: Arial, sans-serif;"> </span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span lang="FR-BE" style="font-size: 12pt; font-family: Arial, sans-serif;">Glen de Saint Géry<br>GNSO Secretariat<br><b><a href="mailto:gnso.secretariat@gnso.icann.org" style="color: purple; text-decoration: underline;">gnso.secretariat@gnso.icann.org</a></b><br><b><a href="http://gnso.icann.org/" style="color: purple; text-decoration: underline;">http://gnso.icann.org</a></b></span></div></div></div></div></blockquote></div><br><div apple-content-edited="true">
***********************************************<br>William J. Drake<br>International Fellow & Lecturer<br> Media Change & Innovation Division, IPMZ<br> University of Zurich, Switzerland<br>Chair, Noncommercial Users Constituency, <br> ICANN, <a href="http://www.ncuc.org">www.ncuc.org</a><br><a href="mailto:william.drake@uzh.ch">william.drake@uzh.ch</a> (direct), <a href="mailto:wjdrake@gmail.com">wjdrake@gmail.com</a> (lists),<br> <a href="http://www.williamdrake.org">www.williamdrake.org</a><br>***********************************************
</div>
<br></body></html>