<html><head><base href="x-msg://496/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div>Begin forwarded message:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1);"><b>From: </b></span><span style="font-family:'Helvetica'; font-size:medium;">Kurt Pritz <<a href="mailto:kurt.pritz@icann.org">kurt.pritz@icann.org</a>><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1);"><b>Date: </b></span><span style="font-family:'Helvetica'; font-size:medium;">November 30, 2011 10:47:27 AM PST<br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1);"><b>To: </b></span><span style="font-family:'Helvetica'; font-size:medium;">"<a href="mailto:soac-discussion@icann.org">soac-discussion@icann.org</a>" <<a href="mailto:soac-discussion@icann.org">soac-discussion@icann.org</a>><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1);"><b>Cc: </b></span><span style="font-family:'Helvetica'; font-size:medium;">David Olive <<a href="mailto:david.olive@icann.org">david.olive@icann.org</a>>, Robert Hoggarth <<a href="mailto:robert.hoggarth@icann.org">robert.hoggarth@icann.org</a>><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1);"><b>Subject: </b></span><span style="font-family:'Helvetica'; font-size:medium;"><b>[soac-discussion] Stakeholder Satisfaction Survey</b><br></span></div><br><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "><div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; ">Dear Supporting Organization and Advisory Committee:<o:p></o:p></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; ">Consistent with the spirit of the Affirmation of Commitments and in response to community requests, ICANN<span class="Apple-converted-space"> </span><span>has developed a<span class="Apple-converted-space"> </span></span><i><a href="http://ICANN-SS-2011.questionpro.com/" style="color: blue; text-decoration: underline; ">Stakeholder Satisfaction Survey</a></i><span class="Apple-converted-space"> </span>to obtain the community’s perceptions of the<span class="Apple-converted-space"> </span><em><span style="font-family: Cambria; font-style: normal; ">Performance Effectiveness</span></em><span><span class="Apple-converted-space"> </span>in ten service categories supported by ICANN.<span> <span class="Apple-converted-space"> </span></span></span>We invite you and members of your community to take a few minutes to assist us in this initial effort to start tracking<span class="Apple-converted-space"> </span><span>the level of satisfaction with various services provided by ICANN and the certain activities undertaken by ICANN.<span> <span class="Apple-converted-space"> </span></span>The service categories we are tracking in this survey<span class="Apple-converted-space"> </span></span><span>include:<o:p></o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span><br>DNS Policy Development<br>DNS Policy Implementation Services<br>Contractual Compliance<br>DNS Stability & Security<br>IANA Operations<br>Supporting Organization and Advisory Committee Support<br>Communications<br>Public Meetings<br>Strategic Planning<br>Leadership<o:p></o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span><br>A link to the survey can be found at -<span class="Apple-converted-space"> </span><a href="http://ICANN-SS-2011.questionpro.com/" style="color: blue; text-decoration: underline; ">http://ICANN-SS-2011.questionpro.com/</a>.<o:p></o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span><o:p> </o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span>We ask that you circulate the survey link to members of your organization. The survey will also be made available to the broader Internet Community as well.<o:p></o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span><o:p> </o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span>The survey is designed to create an initial baseline of general ICANN stakeholder satisfaction that can be used to develop improvements and compare against future results.<span class="Apple-converted-space"> </span><span> </span>We plan to refine the process over time, gather data about additional services, and focus more closely on specific services or projects in future surveys. If you have comments to the survey itself, please make them in the comment box on the last page that is reserve for overall comments.<o:p></o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span><o:p> </o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span>This initial survey will close 31 December 2011 at 12:00 UTC.<span class="Apple-converted-space"> </span><span> </span></span><span>An ICANN Survey Administrator (an external contractor)</span><span><span class="Apple-converted-space"> </span>will collect and tabulate the results in January 2012. This timetable will support the plan to conduct a public review session of survey results in Costa Rica. A process for follow-up actions and a subsequent survey will then be started.</span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span><o:p> </o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span>The survey results will be used to identify improvement areas in the organization's services capability and delivery. We intend to share summary reports with the entire ICANN stakeholder community and opportunities for additional community comments will be created before any improvement actions are formalized and implemented. Identity of respondents will not be published.<o:p></o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span><o:p> </o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span>We appreciate your cooperation in passing on this first<span class="Apple-converted-space"> </span></span>Stakeholder Satisfaction Survey and hope that many will participate.<span><o:p></o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span><o:p> </o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; ">Best regards,</div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span><o:p> </o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span>Kurt <o:p></o:p></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span><br></span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span>Kurt Pritz</span></div><div class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: Cambria; "><span><span>ICANN</span></span><o:p></o:p></div></div></div></span></blockquote></div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div><br class="Apple-interchange-newline"><br class="khtml-block-placeholder"></div><div><br class="khtml-block-placeholder"></div><div>IP JUSTICE</div><div>Robin Gross, Executive Director</div><div>1192 Haight Street, San Francisco, CA 94117 USA</div><div>p: +1-415-553-6261 f: +1-415-462-6451</div><div>w: <a href="http://www.ipjustice.org">http://www.ipjustice.org</a> e: <a href="mailto:robin@ipjustice.org">robin@ipjustice.org</a></div><br class="Apple-interchange-newline"></span><br class="Apple-interchange-newline">
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