<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi,<div><br></div><div>Below is an explanation of the webcasting failure during the last Council call. I assume that given this experience they will make a serious effort to get it together for the next call, which will be Thursday 26th at 20:00 UTC <a href="https://st.icann.org/gnso-council/index.cgi?proposed_agenda_26_august_2010">https://st.icann.org/gnso-council/index.cgi?proposed_agenda_26_august_2010</a>. This will be a fairly eventful meeting with AoC review team selections, VI and WHOIS on the agenda, so please consider joining the webcast if you're interested.</div><div><br></div><div>Best,</div><div><br></div><div>Bill<br><div><br><div>Begin forwarded message:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1);"><b>From: </b></span><span style="font-family:'Helvetica'; font-size:medium;">Glen de Saint Géry <<a href="mailto:Glen@icann.org">Glen@icann.org</a>><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1);"><b>Date: </b></span><span style="font-family:'Helvetica'; font-size:medium;">August 17, 2010 5:56:04 PM GMT+02:00<br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1);"><b>To: </b></span><span style="font-family:'Helvetica'; font-size:medium;">Council GNSO <<a href="mailto:council@gnso.icann.org">council@gnso.icann.org</a>><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1);"><b>Subject: </b></span><span style="font-family:'Helvetica'; font-size:medium;"><b>[council] FW: Note to the GNSO Community on the Lack of Bridge Streaming Audio on August 5</b><br></span></div><br><span class="Apple-style-span" style="border-collapse: separate; font-family: Arial; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="FR" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-US" style="font-size: 10pt; font-family: Consolas; color: rgb(31, 73, 125); ">Forwarded from<span class="Apple-converted-space"> </span></span><span lang="EN-US" style="font-size: 10pt; font-family: Consolas; ">Roman Pelikh<br><br> Dear ICANN Community: <br><br> This letter is in response to the lack of bridge streaming audio during the August 5th GNSO Council conference call.</span><span lang="EN-US"><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span lang="EN-US" style="font-size: 10pt; font-family: Calibri, sans-serif; color: rgb(29, 71, 123); "><br></span><span lang="EN-US" style="font-size: 10pt; font-family: Consolas; ">I take full responsibility for the lack of service provided on August 5th conference call and want to ensure you that the IT department is committed to providing this service to the<span style="color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span></span>community.<br> <br></span><span style="font-size: 10pt; font-family: Consolas; ">The bridge streaming audio service prototype was developed by ICANN's IT department about 3 weeks ago. Although it was successfully piloted during the July 15th GNSO council meeting and subsequent ATRT meeting, it is still currently a prototype platform and requires manual intervention and oversight. The technician responsible became unavailable on 5 August, and because there is currently no documentation on how the bridge streaming system works, we were unable to assist at the last minute. Essentially the phone call in order to start the streaming was never initiated, thereby no audio was actually streamed.<br> <br>In order to be proactive in preventing this happening in the future, we will undertake the following steps to guarantee that the service is available and properly supported for the upcoming meetings:<br> <br></span><span style="font-size: 10pt; font-family: Symbol; ">ˇ<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: Calibri, sans-serif; "> </span><span style="font-size: 10pt; font-family: Consolas; ">Train additional engineers and staff the calls appropriately until service can be handed over to Policy group<br></span><span style="font-size: 10pt; font-family: Symbol; ">ˇ<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: Calibri, sans-serif; "> </span><span style="font-size: 10pt; font-family: Consolas; ">Complete service development<br></span><span style="font-size: 10pt; font-family: Symbol; ">ˇ<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: Calibri, sans-serif; "> </span><span style="font-size: 10pt; font-family: Consolas; ">Setup redundant systems<span class="Apple-converted-space"> </span><br></span><span style="font-size: 10pt; font-family: Symbol; ">ˇ<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: Calibri, sans-serif; "> </span><span style="font-size: 10pt; font-family: Consolas; ">Complete service documentation<br></span><span style="font-size: 10pt; font-family: Symbol; ">ˇ<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: Calibri, sans-serif; "> </span><span style="font-size: 10pt; font-family: Consolas; ">Develop user documentation and support procedures<br></span><span style="font-size: 10pt; font-family: Symbol; ">ˇ<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: Calibri, sans-serif; "> </span><span style="font-size: 10pt; font-family: Consolas; ">Provide user training<br> <br>We appreciate your patience as we work through the issues to solidify the solution and feel free to contact me directly.<br> <br>Sincerely,<br> <br>Roman Pelikh<br>Sr. Director of Applications and Service Development<br>ICANN</span><o:p></o:p></div><p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 12pt; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Consolas; "><br><br><br></span><o:p></o:p></p></div></div></span></blockquote></div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Arial; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Arial; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">***********************************************************<br>William J. Drake<br>Senior Associate<br>Centre for International Governance<br>Graduate Institute of International and<br> Development Studies<br>Geneva, Switzerland<br><a href="mailto:william.drake@graduateinstitute.ch">william.drake@graduateinstitute.ch</a><br>www.graduateinstitute.ch/cig/drake.html</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><a href="http://www.linkedin.com/in/williamjdrake">www.linkedin.com/in/williamjdrake</a><br>***********************************************************<br><br></div></span></span>
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